CD**** Posted March 14, 2023 Posted March 14, 2023 Over the last week or so, I've tried upgrading to premium membership about 6 times. I've tried different credit cards, different browsers and all fail with error message "transaction failed". My guess is it's because I'm not approving the transaction with my bank but it never gets that far and the bank never even receive the request. Any ideas what's going on? I have submitted a help ticket, but no replies so far so wondered if there was anything obvious I could try.
Ev**** Posted March 14, 2023 Posted March 14, 2023 Idk it seems kinda sketchy upgrading that is I feel it's ki da scam like but that's my personal opinion.
Oldmann77 Posted March 14, 2023 Posted March 14, 2023 It's always nice to know I have not been the only one on FET with this problem. I get by by using accrued points and upgrading for 14 day periods.
Pe**** Posted March 15, 2023 Posted March 15, 2023 The app is so glitchy lately I don’t think it’s worth £18 a month
Leisa Posted March 15, 2023 Posted March 15, 2023 Putting in a ticket with customer service is the way to go. Have patience though. They’re so busy.
Leisa Posted March 15, 2023 Posted March 15, 2023 3 hours ago, Evandier said: Idk it seems kinda sketchy upgrading that is I feel it's ki da scam like but that's my personal opinion. I’ve been here and upgraded for 2 years. It’s most definitely not a scam. You are welcome to your opinion though, even though it’s wrong and kind of offensive to the site. It’s the upgraded members who greatly assist the ability to maintain the site for those who want to stay gratis members.
Se**** Posted March 15, 2023 Posted March 15, 2023 Try the web app at fetish.Com - login with the same credentials
MrJim Posted March 15, 2023 Posted March 15, 2023 I’ve had the same problem 3 different credit cards and on the phone and the laptop it’s definitely a problem at the site’s end
Ki**** Posted March 15, 2023 Posted March 15, 2023 I too have had the same issue. Requested assistance weeks ago to no avail. Guess they're not really interested in paid memberships? Now I KNOW that's not true, but really don't understand the lack of assistance or explanation. It IS becoming an annoyance, establishing contact is much harder when the site is not working properly. Wondering if ANYONE has found a way around ths problem?
AProperDom Posted March 15, 2023 Posted March 15, 2023 I tried the premium membership. It's not worth the cost. I've done ok without it.
ba**** Posted April 13, 2023 Posted April 13, 2023 Ive had to pay every month and not being able to use the alp any way used to, its a nightmare and they even dare to charge for a alpha and beta version of their software
CriticOwl Posted July 25 Posted July 25 (edited) Add me to the list of people that have tried multiple cards and even making a virtual card specific for this site. All of them fail with an error "transaction denied". I've written support but gotten ZERO response from them... I guess they don't want anyone to pay for the site anymore? Edited July 25 by CriticOwl
Oldmann77 Posted July 25 Posted July 25 I have contacted support about the problem and received a response, to try another card. I have tried the premium membership by the point system, and it truly is not worth the purchase price, but I grow weary of the blurred Fotos and the continual popups demanding I purchase a membership. I am of the opinion that the problem is with the site location being European and based on the Euro, not the USD.
CriticOwl Posted July 25 Posted July 25 I agree that I think the problem is that their payment process cannot process United States payment cards. I don't even see the attempt at the transactions on any of the cards I've tried, which likely means that their processor is not even attempting to authorize payment.
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